Frequently asked Questions:

What is your cancellation policy?
100% refunds up until 30 days prior to your arrival. After that we will refund only up to what we are able to re-rent the dates for.

What forms of payment are accepted?
The payment system accepts visa, master card and (if your booking is more than ten days away) checking account details.

When will I receive my deposit back?
Given that there are no issues I refund deposits as soon as our cleaning staff is able to confirm the condition of the house. Processing takes a few business days. Expect the credit to be back in your account one to two weeks after your departure.

What time are check in and check out?
Our standard times are check in at 4pm, check out at 10:00am. I am flexible when our other bookings and cleaning schedules allow, but generally can’t commit to anything until last minute. Example: Nobody is checking out the day you check in, and the cleaning has been checked out by the property manager you will be free to check in anytime.How do we check in?About a week before your arrival date you will receive an email with a code for our digital door lock and some other information. You can arrive at the house any time after your scheduled check in time and make yourself at home, no need to meet anyone or pick up any keys.

Is there internet service at the house?Yes, there is wireless internet connection instructions are in the black folder on the coffee table when you arrive.

What is provided?
Aside from clothes and food, most everything else you need should be at the house. Linens, blankets, towels, everything in the kitchen, ground coffee machine, spices, laundry facilities, gas barbecue......ready to enjoy!

How are winter driving conditions?

This can vary day to day with the possibility of requiring 4WD or chains at any time between October and May. That said, generally the roads are open and conditions good 95% of the time. Check weather and road conditions in the week and days before you travel and plan for extra time and carrying chains (if driving 2WD) if there is snow in the forecast.